We understand that sometimes a purchase may not meet your expectations. This Return and Refund Policy outlines the process for returning items purchased from luminoushaven.co. Please read through the policy carefully to ensure a smooth return experience.

Return Eligibility

To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. You must initiate the return process within 30 days of receiving your order. Items that are damaged or altered in any way are not eligible for return. If you have any questions about whether your item qualifies for a return, please reach out to us.

How to Request a Return

To request a return, you must email us at [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3-5 business days with instructions on how to proceed. Please do not send your item back without first receiving confirmation from us.

Return Shipping Costs

Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you are responsible for any loss or damage during return shipping.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund to the original payment method within 7-10 business days. Please note that it may take additional time for your bank or credit card company to process the refund and reflect it in your account.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product and helps us manage our inventory effectively.

Non-Returnable Items

Certain items are non-returnable, including but not limited to clearance items, personalized products, and items marked as final sale. If you are unsure whether an item is returnable, please contact us before making your purchase. We will provide clarity on the return policy for specific items.

Contact Information

If you have any questions or concerns regarding our Return and Refund Policy, please do not hesitate to contact us at [email protected]. We are here to assist you and ensure that your experience with luminoushaven.co is satisfactory. Thank you for choosing us for your lighting needs.